Frequently Asked Questions
This is a list of questions that are frequently asked about PTC University Enterprise and PTC University. The list is organized into two sections: questions that pertain to users with Student privileges and questions that pertain to users with Administrator privileges.
For Students
  • How do I see what libraries I've been assigned to?
    • Go to the My Account page and select the My Library Licenses tab.
  • Where do I go to find my available courses?
    • Click on the Find Training tab. You will be able to browse all available learning items or search for specific topics.
  • If I only need to take certain modules within an online course, is there a way to move it to my Completed Learning without completing every module?
    • If the course is not an assignment you can select Mark Complete within the course viewer to move the item to Completed Learning. Otherwise for an assigned course you must complete and submit the course assessment before the system moves the item to Completed Learning.
  • I have a Creo library, but also use Windchill products. Why can't I see online courses for Windchill in the Find Training tab?
    • Only learning items that you are licensed to view appear in the Find Training tab. Check with your system administrator to ensure that you have a license to view the desired content.
  • How can I get access to additional courses?
    • Check with your company's administrator to see if there are licenses available. If not, you will need to purchase an additional license.
  • How do I change my language preference?
    • Go to the My Account page, select your preferred language and click Save. You can also select your language from the log in page.
  • Can I share a module of the online course I am taking with a co-worker?
    • Yes, click the Email link in the course viewer to send your co-worker a link to the course you are taking. Your co-worker needs to be assigned to a license in order to view the course material.
  • How do I contact the support team?
    • If you cannot find the answer to your question in our online help system, click here to log a case. The support team will respond to you within one business day.
For Administrators
  • Why can't I see learning items that my company has purchased when I go to Find Training?
    • In order to see learning items, you have to be assigned to a license. License assignment is completed on the Administration tab.
     
  • How do we purchase additional licenses?
    • Contact a PTC University training representative.
  • When assigning learning, how is the list of available courses/assessments determined?
    • The list shows all of the learning items available based on all of the libraries your company has purchased. You will only be able to assign a learner a learning item if they have the correct license assigned to their account. To view a list of licenses assigned to a user go to the Administration page and run the Licenses & Users report.
     
  • How do I determine which users have licenses to access content?
    • Single User:
      1. From the Administration tab select Create & Edit Users
      2. Click the Edit icon for the user you wish to view
      3. Click the Licenses tab to view currently assigned licenses
    • Multiple Users:
      1. From the Administration tab select the Licenses & Users report
      2. Click the Select Users button to identify one or more users, or simply click Generate Report to view all your organization's users.